Reviews (639)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, praising its easy setup and user-friendly interface. Key features like customizable rewards and integration with email marketing tools like Klaviyo are especially valued. The app's reliable performance and robust analytics are noted, alongside responsive and helpful customer support. Its smooth integration with Shopify and other platforms makes it a top choice for growing businesses through improved loyalty ...

November 14, 2024

Does what we need it to do so far. We had a specific request that we needed help with and Sathiya was able to assist and get done quickly.

GolfClubs4Cash
United Kingdom
Almost 2 years using the app
LoyaltyLion replied November 21, 2024

Thank you for leaving us a review. It's wonderful to hear that Sathiya was able to help you quickly and easily, we'll be sure to pass on your feedback to him. Feel free to ...

November 25, 2024

I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.

Haute Hijab
United States
Almost 6 years using the app
LoyaltyLion replied December 4, 2024

Thanks for taking the time to leave us a review. We'll be sure to pass on this great feedback to Duraan - it's great to know that our team have been able to support you. We' ...

December 24, 2024

great! had a little issue automating some features with our CRM but Reya stepped in right away to help and everything is running smoothly now :)

Apollo Scooters Canada
Canada
About 2 months using the app
LoyaltyLion replied December 31, 2024

Thanks for taking the time to leave us a review. It's great to hear that everything is running smoothly for you, with help from Reya! Let us know if there is anything further ...

November 8, 2024

The onboarding process was a piece of cake with the support of Libby White and her team! What could have been an overwhelming process was made easy with the team's very clear communication during the process and the checklists they provided kept it all very organized. Loyalty Lion is very user friendly and we were able to customize the great emails they setup in Klaviyo. Libby was there every ...

Wisdom of the Womb
United States
4 months using the app
LoyaltyLion replied November 21, 2024

Thanks so much for taking the time to leave us a review. It's great to hear that Libby and the team have been able to offer you great support - we'll be sure to forward your ...

November 18, 2024

Easy onboarding and setup! We love the seamless free products. We do wish the platform had more custom abilities with customer profiles.

Aggieland Outfitters
United States
10 months using the app
LoyaltyLion replied November 21, 2024

Thanks so much for taking the time to leave us a review. It's great to hear that you love our Seamless Free Product rewards - we love them too! Thanks for your feedback ...

January 11, 2025

Easy to Setup and Easy to Use.
Great system implemented and customisable options for any website

Awfully Chocolate
Singapore
3 months using the app
LoyaltyLion replied January 14, 2025

Thanks for taking the time to leave us a review. We're so pleased to hear that you have found LoyaltyLion easy to set up and use so far, and the program has offered you many ...

October 18, 2024

Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small.
Great ...

Jaques of London
United Kingdom
Over 1 year using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. It's great to hear that our team is open and willing to take on feedback - we're always open to making changes and ...

November 21, 2024

The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement.

Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to ...

Art of Skincare
United States
21 days using the app
LoyaltyLion replied December 19, 2024

Thanks for taking time to leave us a review. We're so pleased to hear that there have been so many options that allow you to give your customers options to redeem their ...

December 24, 2024

Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.

L’OYÉ Cosmetics
Netherlands
2 months using the app
LoyaltyLion replied December 31, 2024

Thanks for leaving us a review. It's so great to hear that Reya has been a great help for you in terms of getting your program up and running - we'll be sure to forward that ...

November 14, 2024

Great to work with! Any questions I have, Duraan is there to go the extra mile! Very happy with the consistent service throughout the year we have had Loyalty Lion on our website. Thank you.

Trailberg
United Kingdom
9 months using the app
LoyaltyLion replied November 21, 2024

Thanks for taking the time to leave us a review. It's wonderful to hear that Durran has been helpful and is always willing to go the extra mile - we'll be sure to pass on ...