Reviews (5,463)
This is one of the worst developed apps shopify has put into public in a while. Settings do not stick. It keeps turning on the garbage Ai suggested text which always tries to send links to people that have nothing to do with their questions. We are on plus and it will not let me change the email it sends messages out to. Which is not the same as the store the app is installed on. The live chat emails every single reply and message instead of understanding its a live chat not an email when an agent is on. You can not see what page they are looking at or where they are from. Its just plain garbage. Almost every live chat app is complete crap this is no exception. Zendesk has the only true live chat left , and its too slow to use now
Thanks for the detailed breakdown. The suggested replies re-enabling after you turn them off has been reported by others, and support can investigate why the toggle isn't holding on your account, along with the sender email you can't change on Plus, at help.shopify.com/support. The live chat behaving like email and not showing the visitor's page or location are clear gaps, and we'll pass them to the Inbox team. Appreciate you laying this all out.
