Track123 Order Tracking
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Reviews (1,453)
Truly the worst customer service of any Shopify app we use. Agents routinely do not understand how their app works or how shipping in general works. Promises that things will be investigated are routinely dropped. Excuses and apologies for bad service are routine.
Hi,
We sincerely apologize for your experience — and we want to confirm that this issue has now been fully resolved.
After a full review, we identified that the incorrect location (“Jonesboro, LA” instead of “AR”) was caused by our auto-translation feature. In this case, the input was misdetected and the state abbreviation was incorrectly modified, which led to the wrong location being displayed.
This issue has been fixed, and we’ve updated our logic to ensure location abbreviations will no longer be altered going forward.
We also recognize that our earlier responses did not fully understand your concern or carefully review your screenshots before replying. This led to inaccurate explanations and a frustrating experience — and we take responsibility for that.
We are improving both our support process and internal review standards to ensure issues like this are handled more accurately and efficiently in the future.
Thank you again for your feedback — it helped us identify and fix an important issue.
Best regards,
Alex
Track123 Team
