Judge.me Product Reviews App

I had a great experience with the help, but knocked to 4 stars as I didn't get an option to speak with a rep in the first instance and the other thing would be, I was never warned by email or any correspondence that something like this could happen to my site and the question I still have in my head is will it happen again without my knowledge. The rep was nice, kind and polite and willing to help as much as possible.