Judge.me Product Reviews App

We sincerely apologize for the experience you had here.

We completely understand how concerning it must have felt to see review request emails sent before you had the chance to fully review and customize the template yourself. After investigating the situation together, we confirmed that the emails were triggered when the manual request campaign was started while the default template was still active.

We’ve since connected directly with you by email and phone to work through the next steps together.

Your feedback has also been shared internally with our Product & Design teams, because we agree the setup flow should make this behavior much clearer and safer for merchants handling large customer lists.

We truly appreciate the opportunity to continue working with you on resolving this properly.