Reviews (1,239)
Overall rating
4.7
May 19, 2026
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers.
And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
VRTX BAND
Japan
1 day using the app
TIDIO LLC replied
May 20, 2026
We're sorry for the inconvenience you faced. Please note that most likely you have installed two different projects on your website, one with a plugin and another with JavaScript code. Our Team has already updated you via email, so we can help with sorting this out! Your cooperation will be appreciated.
