Judge.me Product Reviews App
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Reviews (40,225)
This is literally a nightmare. This app will cause you so many issues.
1. Your reviews will lose “verification”
We used the app for a long time. It was very limited, so we decided to migrate away. Now we wanted to migrate back, and almost all reviews lost their “verified” status because of this app. Even the native app wouldn’t approve reviews originally collected through their own system.
2. Completely messed up coding and customization
The app claims they provide full customization. Their templates are extremely poor, so we requested a basic, minimalistic widget. We waited 3 days while support kept saying the same thing: “we escalated it” and “we’re doing everything possible.”
When they finally completed it, we ended up with both the old and new widgets showing on product pages at the same time. Collection reviews became impossible because it constantly showed JavaScript support errors.
3. Support provides false promises and doesn’t react properly
We reported the issue as urgent to understand what was happening, but customer support was completely useless. First they said everything would be resolved within 2 hours. Then they claimed the issue was affecting all websites using the app and had been escalated. After that, they told us everything was fixed — while the exact same issues were still there. No one cared to actually investigate or resolve anything.
I have honestly never seen a more unprofessional app that creates this many problems, damages your brand image, and causes you to lose money.
We’re sorry to hear that your experience was so frustrating.
After receiving your feedback, we conducted a thorough review of the concerns raised. During that process, we identified and resolved a widget-related issue, removed duplicate reviews created during a manual import, and performed a detailed audit of your review data and verification statuses.
Our investigation found that review verification statuses were not altered during the uninstall, migration, or reinstall process. We also shared a detailed breakdown of our findings and invited you to provide any historical records or screenshots that might help us investigate further if needed.
We understand that migrations between review platforms can be complex and that expectations around verification, customization, and support responsiveness are especially important. While we may not agree on every conclusion, we genuinely appreciate the opportunity to review your concerns in depth and improve where we can.
If you'd like to continue the conversation, our team remains available and willing to assist further.
