Reviews (96)
My first experience with DOBA was extremely disappointing. After nearly 12 months of effort, I finally received my first sale, only to discover I could not use my business banking account to pay for the product due to banking/payment setup limitations within the platform.
For a service that charges multiple subscription and platform fees, I expected a much smoother onboarding and payment process. This created unnecessary friction at a critical moment for my business and significantly impacted my confidence in the platform.
Thank you for sharing your experience. First of all, congratulations on achieving your first sale—we understand how exciting that milestone is, which is why we're truly sorry that a payment setup issue affected such an important moment for your business.
We'd like to clarify that Doba supports multiple commonly used payment methods for both subscriptions and order purchases. In some cases, payment configuration may require additional verification or setup depending on the payment method being used. We understand this can be frustrating when you're eager to fulfill your first order, and we're sorry for the inconvenience.
Our support team is always happy to help review your payment setup and recommend the most suitable payment option so you can complete your orders smoothly. We also continue to improve our onboarding and payment experience to make the process more seamless for new sellers.
Thank you again for your feedback. It helps us identify opportunities to improve, and we're committed to providing a smoother experience for every seller.
Doba customer service team
