Vitals: Reviews, Bundles & 40+
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Reviews (2,787)
Signed up a couple of months ago. The flat fee was $29.99/month. This has now been quietly updated to '$29.99/month + usage' with no information about the update or what 'usage' actually is. On checking my invoice for this month I've been charged $155.99!!!!! HUGE red flags.
Hi there,
Thank you for flagging this. I'm sorry the change landed on you with no warning.
You're right that a flat plan turning into "$29.99/month + usage" isn't okay without telling you what "usage" means and how it gets charged. That's on us, and we dropped it here.
For context: Vitals has held the same $29.99/month base for six years, with all 40+ features included. Usage charges are built for stores running real volume across the suite. They shouldn't show up as a surprise invoice with no explanation. We've changed how a few things are metered, so a bill like this one shouldn't happen again.
I want to sort out these charges with you. Write to help@vitals.co and ask for me, and we'll make it right immediately.
Michael, Head of Support
