Judge.me Product Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (40,225)
It was a bit confusing to use. The auto import didn't work for me because the product SKU didn't match between the two apps. Customer service was great; he helped me sort things out. Looking forward to using the new feature where I can manually map the product after the auto sync. Also, I was a bit confused about the button. After I manually imported the reviews (after 5th attempts) and did the manual mapping, I realized that I needed to click the "Import" button. I think it makes more sense to name the button "Save." I was confused since I just imported the file; I didn't think I needed to click the Import button again.
Thank you for taking the time to share such detailed feedback.
We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable.
Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context.
Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports.
We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants.
If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.
