Reviews (5,457)
This was a great app before the new changes yesterday and now its been horrible! Have you even tested how terrible it looks on mobile? It covers the whole mobile screen, the floating button ON product page is no longer floating, the customer first name, last name and email is no longer required so we dont know if you are talking to old or new customer as it says new visitor!! You did this so you can enforce people to subscribe on shop app and bring more money to you rather than support the business whom you are already charging permium . You turned a good working app to a disaster app!! We had to uninstall this app and find another one.
Thank you for the detailed feedback. Good news first: the mobile display issue, where the app covered the whole screen, has now been fixed, so please update and take another look. On telling new from returning customers, turning on "require customer sign-in" asks for their name and email, which restores that visibility instead of showing "new visitor." Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own improving accuracy on the app. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects customers and merchants. If anything still looks off after updating, the team at help.shopify.com/support is happy to help.
