Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

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Reviews (4,155)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    3.8K
  • 6% of ratings are 4 stars
    235
  • 1% of ratings are 3 stars
    53
  • 1% of ratings are 2 stars
    22
  • 1% of ratings are 1 stars
    60
All reviews
July 20, 2026

Unfortunately, an employee manipulated Smile to obtain free orders. However, the Smile team was incredibly helpful in identifying the employee and the timing and manner of their manipulation of the platform. Their team truly went above and beyond. My only advice to the Smile team is to include account attributions to manual changes in Smile Loyalty points.

American Bass Audio
United States
Over 1 year using the app
Smile.io replied July 21, 2026

Thank you so much for your kind words and for trusting us to help investigate this. I'm really glad we were able to identify what happened and provide the information you needed.

We also appreciate your feedback about showing who made manual points adjustments. That's valuable input, and I'll be sure to share it with our Product team for consideration.

Thanks again for your support, it was a pleasure assisting you!

Lynn & the Smile Team 💜