Reviews (580)
DISHONEST BILLING FRAUD &
FAKE REFUNDS - AVOID!
Do not download this app! I canceled my free trial well before the deadline and received confirmation, but Spocket's automated system illegally double-debited my bank account anyway on July 23rd (Charges: N165,039.13 and N109,559.13). After leaving a bad review, a support manager emailed me begging me to remove it, providing a fake refund receipt for $78.99 to trick me. The money never arrived in my account.
Instead, their system just hit my card with a THIRD unauthorized fraudulent debit today (August 7th) for N69,024.02!
They are actively draining my bank account despite written cancellation proof. My bank has officially flagged this merchant (+16285007722) for card fraud and has initiated an aggressive multi-chargeback investigation. Absolute scammers! I will not take down this review until every single kobo is returned to my account. If you don’t wnat to loose all your money in your account don’t use this app
Hi, we're sorry to hear about your experience. We take billing concerns very seriously and would like the opportunity to investigate what happened.
We do not intentionally process unauthorized charges or delete customer support conversations. Because we can't discuss account-specific details in a public review, please contact our support team again using the email address associated with your account and include your transaction receipts or payment confirmation. We'll review your account history, subscription status, and billing records thoroughly and work to resolve any errors if they occurred.
We appreciate your feedback and are committed to resolving this matter as quickly as possible.
