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Reviews (5,787)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    4.6K
  • 12% of ratings are 4 stars
    702
  • 3% of ratings are 3 stars
    179
  • 1% of ratings are 2 stars
    81
  • 4% of ratings are 1 stars
    209
All reviews
July 28, 2026

I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?

HWANGSIL
South Korea
About 1 month using the app
Shopify replied July 31, 2026

Hi HWANGSIL, sorry you ran into an issue. We had a brief outage that should have resolved. I just confirmed on your site that chat with AI agent is working. Let us know if you see a problem again.