Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,617)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
All reviews
August 5, 2026

This app is solid. Getting customer loyalty points to sync properly across different sales platforms wasn't an instant plug-and-play process for us. However, Smile.io provided us with a solution and helped with the technical capabilities we needed to make it work.

What made the biggest difference was the support team. Complex setups can easily get frustrating, but every staff member we interacted with was incredibly helpful. A big shoutout to Alex, who leads the Merchant Experience team, as well as Ezra and Andrea, who provided step-by-step information to set-up the connections.

If you run a multi-platform store and need a loyalty app backed by a team that actually guides you in providing the best experience for your customers, Smile.io is definitely worth it.

American Doughnut Kitchen
Australia
Over 2 years using the app
Smile.io replied August 7, 2026

Thanks so much for the kind words, and we're really glad you stuck with us through that setup process! Getting loyalty points synced across multiple sales platforms is no joke, and we're proud the team could work through those technical challenges with you. It means a lot that the support came through when you needed it most.

We hope Smile.io continues to be a solid part of keeping your customers happy and coming back for more. If you ever need anything else down the track, you know where to find us.

The Smile.io Team 💛