Reviews (1,795)
I placed my first order on Trendsi from my Shopify account, and Tendsi has not received the order. I then placed a second order, and again they have not received the order. So their order sync doesnt work1 Then they ask me for a million screenshots, like i must do all the work when their system is at fault. If orders dont sync to them, whats the use of this app? Also just found out their prices dont update either. Quite useless actually!!!
Hello,
We’re truly sorry to hear about your experience. We completely understand how frustrating it is to place multiple orders and have them fail to sync.
That’s not the experience we want for our merchants. Order syncing and accurate price updates are core functions of the app, and we take your feedback seriously. The screenshots and information requested by our support team are intended to help us identify what went wrong and resolve the issue as quickly as possible, not to shift the responsibility onto you.
We’d appreciate the opportunity to look into your account and determine why the orders and pricing updates aren’t syncing correctly. If you’re still in contact with our support team, please continue the conversation there so we can investigate the specific issue and work toward a resolution.
Thank you for taking the time to share this feedback. We apologize again for the frustration this has caused. 🙏❤️
