Loox ‑ Product Reviews App

Hey,
We’re sorry to hear that your experience with Loox wasn’t what you hoped for. To clarify, recently we updated our review publishing process to ensure compliance with regulatory requirements and Google’s policies. Reviews are held for a 14-day moderation window, during which merchants can review submissions. If no action is taken within that period, the review will be published automatically.

We’ve reached out to you privately to better understand your concerns and assist further. We appreciate you taking the time to share your feedback.