Reviews (1,780)
I built my store around Trendsi. Getting sales with the cute clothes is not the problem The problem is the inventory levels are wrong. Having to cancel orders because they are out of inventory. Half of my orders I have had to cancel and now having to totally redo my store with a different plan. Even with keeping up with inventory levels taking out any products with low inventory and even their own website saying things are in stock. When the order is placed, and you go to fullfill it, it will say out of stock!! This is a huge problem having to refund orders!
Hi Southern Shores Clothing,
Thank you for taking the time to share this feedback with us. We completely understand your frustration, and we’re truly sorry that this experience has affected your business to the point where you now have to reconsider and rebuild your store around a different plan.
We especially understand how discouraging it must be to receive sales from customers, only to later discover that the items are unavailable and you have to cancel and refund the orders. Having this happen to a significant portion of your orders is certainly not the experience we want you or your customers to have.
We also understand that you have been actively monitoring inventory, removing products with low stock, and even checking the availability shown on our website, yet the item can still become unavailable when you attempt to fulfill the order. We recognize how difficult this makes it to confidently manage your store and set accurate expectations with your customers.
Your feedback is very important to us, and we want to do our best to help improve your experience moving forward. Could you let us know what we can do at this point to make this situation better for you and help restore your confidence in using Trendsi? If there is a specific resolution, assistance, or improvement you would like us to consider, please feel free to share it with us.
We sincerely apologize for the frustration and disruption this has caused to your business. We appreciate you giving us the opportunity to hear your concerns and work toward a better experience.
