Shopify Translate & Adapt

After spending 12 hours trying to resolve this with Shopify Support, I was ultimately told to translate the email manually.

The problem is that Translate & Adapt does not use the customized email template I created. Instead, it keeps pulling the original Shopify template. This is clearly a bug or, at the very least, a serious inconsistency in how the two systems work together.

There is absolutely no reason for Translate & Adapt to use an outdated/original template when the customized version is the one currently configured in Shopify. The support team should be fixing the underlying issue instead of asking customers to manually translate everything as a workaround.

Very frustrating experience, especially after spending 12 hours with support.