Judge.me Product Reviews App
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Reviews (48,767)
Lorenzo helped perfectly after AI did not. And he was a human being. Please give consumers a choice at the beginning of the query for human or AI. Sometimes AI is good, and more times you need a human. Your consumer is the best one to decide which is better for them either with a practical reason for the choice, or a personal preference. Employing humans helps your business because it helps the efficiency to the customer service, usually, and it is a better experience, usually. The empowerment of choice is better for me and my business.
Thank you for sharing such thoughtful feedback, and we're very glad our human support was able to provide the help you needed.
We completely understand your point that merchants should have more choice over whether they receive assistance from AI or a person, and we've shared your suggestion with the relevant team.
After speaking with you, we've also updated your account to human-only support as requested, so your conversations will now be handled by a member of our team from the beginning. This can always be changed again if you prefer.
Thank you again for your kind words about our team and for taking the time to explain what would make the support experience better for you.
