Reviews (1,242)
Extremely disappointed in current support and the app. We have been using Kiwi sizing for about 5 years and it has been great. Unfortunately it functionality has deteriorated where its metadata filters just doesn't work at all. We are currently looking for an alternative solution.
Hi there,
My name is Sharky, a Customer Experience Lead at Kiwi.
First, thank you for being with us for so many years. I'm really sorry to hear how disappointing your recent experience has been, especially after having relied on Kiwi for so long.
I understand your frustration with the metafield matching issues and the lack of a satisfactory resolution from our support team. This certainly isn't the experience we want for our long-term customers.
We're reviewing your previous support conversations to get a clearer picture of what's happening and what we can do to resolve it. I'll also be coordinating with our team to make sure your concerns receive the attention they deserve.
We truly appreciate the trust you've placed in Kiwi over the years, and I hope we can earn that trust back.
Regards,
Sharky
Customer Experience Lead
