Reviews (982)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for reducing size-related returns and enhancing customer satisfaction by helping shoppers choose the correct size easily. It is particularly beneficial for fashion retailers, offering customizable, easy-to-read size charts and seamless website integration. The app features a user-friendly interface and robust performance, with customer support praised for its responsiveness and efficiency in resolving issues quickly.
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Great experience and product.
I had an issue relocating the size chart link within several product pages that used a customization field.
I reached out to Kiwi's customer service and they resolved it within an hour.
That's amazing customer service!
Thank you so much for the detailed review!
We’re really happy to hear that everything was resolved quickly and that our team could help get the size chart placement sorted across your product pages. Providing fast and reliable support is something we truly care about, so this means a lot to us.
If you ever need anything else, we’re just a message away!
We've been using this app on multiple sites for many years and have found it to be buggy from time to time. Recently this has caused issues with the operation of our sites. Bugs happen from time to time, we understand that. However, the extremely disappointing and frustrating thing is the lack of assistance and communication from the app developers. We've had an open ticket for over 6 weeks that has not been resolved and now that ticket has been removed from the chat. Overall a very frustrating experience, still with no solution. Based on our recent experience, we cannot recommend this app.
Great features and great support overall, I've had some tech complications with another app that was causing Kiwi not to work properly and the Kiwi support team fixed it amazingly and smoothly
Thank you so much for your thoughtful feedback! 💚 We’re really glad our team could step in and get things running smoothly again. It’s great to hear that you’re enjoying Kiwi’s features — we’re always here if you need a hand in the future!
Easy to use, effective, flexible and a great support team who reply quickly and are really friendly and helpful.
Thanks so much for the great feedback!
We’re glad you’re finding Kiwi easy and flexible to use, and that our support team made the experience even better. We’re always here if you need anything.
Customer support is really professional, and the app works perfectly.
Thank you for the 5-star rating! ⭐
We really appreciate your support. If you ever need help or have feedback to share, our team is always here for you.
Joseph was excellent to work with. He was responsive, knowledgeable and resolved the issue efficiently. The size chart is now working perfectly. I really appreciated his support!!! Great experience overall.
12/17/25 - Also, shout-out-to Joseph for promptly confirming my annual billing of $67.10 will be implemented after my 14-day trial. Thank you for the quick and clear support. Much appreciated!!
Thank you so much for the wonderful feedback! 🙌
We’re really glad to hear Joseph was able to help you quickly and get the size chart working exactly as expected. He’ll appreciate the shout-out!
We’re also happy we could clarify your annual billing details promptly. Clear and transparent support is something we really value. Thanks again for taking the time to share your experience, and don’t hesitate to reach out if you need anything else!
The app runs very smoothly and works exactly as expected. The support team is super responsive and helpful whenever I have questions or need adjustments. Really happy with both the product and the service. Highly recommended!
Thank you for the detailed and kind review! 🙌
We’re really happy to hear Kiwi is working smoothly for you and that our support team has been able to help whenever needed. Your recommendation truly means a lot to us.
Service was great, but I found the pricing to be too high. Did not mind paying for the size chart feature, but it was the add on cost for each sale that comes through -- regardless of if it's online, instore, or even has a size chart attached to the product.
Thank you for the 5-star review and for sharing such thoughtful feedback
We’re really glad to hear you had a great experience with our service.
We also appreciate your honest input around pricing. Feedback like this is incredibly valuable to us, and it’s something we actively take into account as we continue refining our plans and how features are structured. Our goal is always to strike the right balance between providing strong functionality and keeping things fair and flexible for different business needs.
If you ever want to discuss plan options or have questions about how billing works, our team is always happy to help.
Thanks again for taking the time to share your experience!
Costumer service it's great. Every time I have an issue a real person fixes it.
Thank you for the kind words! 😊
We’re really glad to hear our team has been able to help whenever issues come up. Providing real, hands-on support is something we take pride in. If you ever need anything else, we’re always here for you.
Kiwi Size Chart has been a game changer for my store. It’s clean, super easy to set up, and helps customers pick the right size with zero confusion. The support team is amazing, Markson especially went above and beyond to help. Highly recommended!
That’s fantastic to hear — thank you so much for the wonderful feedback! 💪 We’re thrilled that Kiwi Size Chart has made such a difference for your store, and we’ll be sure to share your kind words with Markson. We really appreciate your support and recommendation!