Reviews (1,606)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable size charts and size recommender, which enhance the shopping experience and reduce returns. The ability to import size charts from Excel saves time, and the user-friendly interface supports complex integration needs. The app is praised for its seamless performance and reliability. Customer support is highly regarded for its responsiveness and assistance with custom coding and quick issue resolution.

February 13, 2025

Rayan was helping and he was very friedly

lilikoi Germany
Germany
About 6 years using the app
Staytuned replied February 18, 2025

Hey there lilikoi Germany and team!

Thank you for taking the time to share the experience you had with Rayan! Your feedback is very important to us, and we'd love to hear if you have any suggestions that could help us improve our app and service. If you have any thoughts, please let us know!

We look forward to hearing from you!

February 4, 2025

It's impossible to get a hold of someone to help when something goes wrong.

PROCLAIM
United States
About 6 years using the app
Staytuned replied February 10, 2025

We're really sorry for the delay in our response. That definitely is not the norm. We would love the chance to make it up to you.

Someone from our team will be reaching out to you shortly to assist. We already took a look at your store, and it appears that your size charts are working fine now. However, if you're still experiencing any issues, please let us know. We're here to help and want to ensure everything runs smoothly for you.

- Kiwi Management Team

January 31, 2025

Works Great.

Tate + Yoko
Canada
Almost 6 years using the app
Staytuned replied February 3, 2025

Hi Tate + Yoko team!

We're glad that everything's working great so far! If you have any questions or need help, please don't hesitate to reach out to us.

Thank you for choosing Kiwi!

January 23, 2025

Does exactly what I need and has saved me several times with customers when they are ordering. I hear a lot how they love to be able to see sizing for the items they are purchasing.

base5280
United States
Over 5 years using the app
Staytuned replied January 27, 2025

Hey base5280 and team!

Thank you for your fantastic review! We're thrilled to hear the app has been a reliable tool for you and that your customers love the sizing feature. Helping you create a smooth shopping experience is what we strive for!

If you need any help or have questions, please don't hesitate to reach out to us!

January 20, 2025

App sluttet å virke, umulig å fikse. Butikken har vært uten size chart i over en uke nå! Vi har blitt trukket årlig betaling 3 ganger i prosessen for å få denne app til å virke. Nå gir vi opp!

ZU4R SPORTSWEAR
Norway
Over 5 years using the app
Staytuned replied January 23, 2025

We're truly sorry to hear about the issues you've encountered with our app. We deeply value the time you've been with us. Your support since 2019 means a lot, and we're committed to making things right.

It seems the initial issue occurred due to a problem with your credit card expiration, which unfortunately affected your app access. We tried to work with you to resolve this, as we're always eager to support our merchants like you. Rest assured, if the payment issue hadn't occurred, your experience would have remained uninterrupted.

Your satisfaction is very important to us. If you're open to reinstalling the app, we'll make resolving this a top priority and provide all the support you need.

Thank you for considering giving us another chance.

- Kiwi Management Team

February 7, 2025

Exactly what I needed for my website and very quick and helpful service from the Kiwi Sizing Team!

Aarabhi London
United Kingdom
About 4 years using the app
Staytuned replied February 10, 2025

Hi Aarabhi London and team!

Thank you for your fantastic review! We're so glad the app is exactly what you needed and that our team could assist you quickly.

If you ever need more help, we're always here!

February 7, 2025

Great customer support - fast and efficient fixes.

Moto Lounge
Denmark
Almost 4 years using the app
Staytuned replied February 10, 2025

Hey there Moto Lounge and team!

Thank you for your kind words! We're thrilled to hear that our support team provided fast and efficient assistance.

If you ever need anything else, we're here to help!

January 29, 2025

Very easy to use, and great support from the dev team

WARGEAR
Romania
Almost 4 years using the app
Staytuned replied January 31, 2025

Hey there WARGEAR team!

Thank you for your review! We're glad you find the app easy to use and appreciate our support.

If you ever need anything, we're always here to help!

January 26, 2025

I had an issue getting the size chart to show after changing my theme. I asked for help and they set things up for me the way that I wanted quickly. With it being the weekend I thought I would have to wait until Monday and that wasn’t the case. I 100% recommend!

Projects817 LLC
United States
About 3 years using the app
Staytuned replied January 27, 2025

Hi there Projects817 LLC and team!

Thank you for the wonderful review! We’re so glad our team could quickly set things up for you, even over the weekend. Your recommendation means the world to us!

If you ever need anything else, you know where to reach us!

January 9, 2025

We have used them for years! Great support, Highly Recommend for when you want many size charts.

michail
United States
About 4 years using the app
Staytuned replied January 13, 2025

Hi there michail team!

Thank you for your loyalty and continued support over the years! Your recommendation means a lot to us.

If you need help or have any questions, you know where to reach us!