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We have been using this app for several years and were happy with it. Unfortunately, after accidentally upgrading our plan, we were moved to a completely different pricing model without any clear warning.
We used to pay around $5 to $7 per month. Now we are being charged around $150 per month because the pricing is based on the number of orders. This pricing model makes very little sense for our business, especially when the app simply displays size charts and has nothing to do with order processing.
The biggest issue is that once you have created 100+ size charts, switching to another app is extremely time consuming and difficult. It feels like customers are locked in and forced to accept the new pricing.
The pricing is not transparent, and we were never clearly informed that a simple plan upgrade would permanently move us to this expensive order based model.
The app itself works well, but the pricing policy is very disappointing. I hope the team introduces a fair pricing option for long time customers instead of forcing them into an unreasonable pricing structure.
We’re sorry this plan change resulted in such an unexpected price increase, especially after years of using Kiwi and building more than 100 size charts. We understand your concerns about pricing transparency and the difficulty of moving an established setup. A member of our team has reached out directly to review your account, explain what happened, and work with you toward a fair resolution.
- Kiwi Management team
This app has been such an important addition to our store. The size charts are professional, and the recommender gives our customers the confidence they need when placing their orders. It has also helped minimize sizing questions and reduce abandoned carts by providing shoppers with the information they need to order with confidence. I've had a few questions along the way, and their customer service has always been responsive and helpful!
It’s great to hear Kiwi’s size charts and recommender are giving shoppers more confidence while reducing sizing questions and abandoned carts. We appreciate Kiwi being an important part of your store over the past eight months!
Overall a great app with very helpful support.
Some things to mention -
1. the settings could be more user friendly with more design options that does not require use of CSS.
2. Most importantly - the localization options are limited. If you are running a store with a less known language, you might have some trouble localizing. That being said, hopefully more default languages (or an option to set up a custom language) will be added soon.
Otherwise, it is great!
Thank you for the thoughtful five-star review, Elorëlle. We’re glad Kiwi and our support have been helpful, and we appreciate your ideas for easier design settings without CSS and broader localization options.
You can submit a feature request by clicking the link below:
https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b
Create an account before posting so you’ll be notified by email when our product team starts working on your request or shares an update. Please let us know if you need any help getting started.
The base app is decent, but false advertising will lead you to buying the upsell.
The translate feature clearly says "Translate your size charts and recommenders". However when you buy it and hit translate, it only translates the buttons and header.
- Content inside the size guide is not translated
- Shopify's native "Translate & Adapt" can't touch it
- Support told me you can't create per-locale Size guides, so there's no workaround
Their recommendation was to use another $40/mo translation app.
Thank you for laying this out so clearly. We’re sorry the translation feature did not meet what you expected, especially around size guide content and per-locale guides.
Our management team has followed up with you directly to review the situation, clarify the current limitations, and see how we can make this right. We’re also using your feedback to improve how Kiwi explains translation support so merchants have a clearer picture before upgrading.
- Kiwi Management team
Incredible app and customer service. Been using a Kiwi size calculator for my size guide page and my customers have told me how wonderful it is. I needed to restyle the colors of the app with new branding and was having difficulty. Markson went above and beyond to help me correct the issues I was having. Can't say enough good things, will continue to use this app for my clothing business.
This is wonderful to hear, thank you! We’re so glad Kiwi has been helpful for your size guide page and that your customers are enjoying the calculator. Markson will be happy to know his help with the new branding colors made a difference, and we’re excited to keep supporting your clothing business.
I’ve been using KIWI for a full four years, but please take note: they refuse to export the data you’ve created on their platform. This clearly appears to violate principles around data portability under privacy policies or terms of service. If you don’t want to end up like me—unable to export your data after years of use—please choose carefully.
Four years of work is a serious investment, so we understand why this feels so frustrating. Not having a straightforward export option isn’t ideal, and we hear your concern around data portability.
We have reached out to you through your support ticket to explain the current situation. While a full export feature isn’t available yet, we are working on extracting the core data from your charts so you don’t lose what you’ve built. It may not come in a perfectly portable format, but the focus is on making sure your work remains accessible.
We’re continuing to coordinate this internally and will follow up with a clear update and timeline. Your feedback here is important, and it’s helping push improvements in this area.
- Kiwi Management team
Great support and the size chart app offers lots of display options.
It’s great to hear that our app's display options are giving you the flexibility you need for your size charts! We’re also so happy our support team has been there to help.
Sharky is very helpful. Please provide more training for Markson, as he needs improvement as a customer service agent.
Thank you for your review and for taking the time to speak with us. We’re glad Sharky was able to help, and we hear your feedback about Markson clearly. We’ll use this as a coaching opportunity to improve how we explain setup questions and support merchants more effectively.
- Kiwi Management team
Do NOT use this app! Support is very bad, and if you are doing bigger sales, they will charge way too much. This is a very basic app that can quickly cost you hundreds a month. (without you knowing about it) Stay away!!!!
Hi Madam Muse and team,
We’re sorry to hear Kiwi did not meet your expectations. Our pricing and usage charges are clearly outlined on our website so merchants can review costs upfront, and there are no hidden charges.
Our team has reached out through your support ticket, we’d be glad to review your account details directly and help clarify anything that felt unexpected.
- Kiwi Management team
Good app for a quick size guide without cost! The support is great and fast!
We’re glad Kiwi has been a good fit for a quick size guide and that our support team was fast when you needed help. Thanks for sharing this!
