Reviews (1,320)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly appreciate this app for its customizable size charts that enhance the shopping experience by reducing returns and increasing customer satisfaction. It offers superior functionality with features like Excel import and customizable aesthetics. Merchants find it easy to navigate, with fast loading times and reliable performance. Exceptional customer support is frequently highlighted, with quick and effective assistance that includes a personal touch, improving both technical support and user education.
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7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience
My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.
I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!
Hannes Bez | Director of Customer Experience
Good app, does have a learning curve and it can look overwhelming at first. But they got litteraly everything you need and the support is great with assisting! Once you get the hang of it, you wont want anything else. this app is a MUST have for fashion stores!
Amazing support and a great program to use...I love the import from excel feature because it saves us lots of time...
Hi Outrank Brand and team!
Thank you so much for taking the time to share the experience you had with our app! We assure you that we will continue to improve our app and add features that you will surely love!
If you need help or have any questions, please don't hesitate to reach out to us. Thank you for choosing Kiwi!
The app’s customer support is fantastic. They always take the time to understand my issues and think along with me to find the best solution. Every problem I’ve had has been quickly and effectively resolved. It’s great to know I can rely on them!
Hi there Van Tuyl and team!
Thank you so much for the wonderful review! We're glad that you had an amazing experience with our support team. We'll make sure that they are recognized for their hard work.
If you need further assistance, you know where to reach us!
This is a very good app and for a good price. Does what we need and more. Daniel and Bunny were able to help me with my inquiry. I recommend this app.
Hi Quality Approach Fashion and team!
Daniel and Bunny had a great time help you out! If you need further assistance or have additional questions, you know where to reach us!
Thank you for choosing Kiwi!
Love this app, you can change anything you want and make it how you want it. The customer support helps you with any problem you have + fast response!
Hey there Pure London and team!
Thank you so much for your kind words! Our team is dedicated to providing an excellent customer experience, and we're glad to hear that you've had a positive experience with our fast responses.
If you have any more feedback or need further assistance, please feel free to reach out to us anytime.
Amazing!!! This is the only size chart app that you will ever need. They have thought of every feature and they also have integrations with other apps. Highly recommend!
Hey there Kotomi team!
We are so delighted to receive such amazing feedback from you! Thank you so much for sharing your experience with us, we truly appreciate it.
If you need any help or have any questions, please let us know, our support team is always available to help!
We have just started using Kiwi Size Charts & Recommender app, so far we like the functionality better than our previous size charts app, and the support team is really fantastic! They are very fast and efficient, solved all our issue with set up! Definitely recommend this app to anyone looking for a size charts solution for your store.
Hey HOMIESMARBELLA and team!
We appreciate the wonderful review! Your kind words helps us a lot and serves as fuel for us to continue to do our best!
If you need further assistance, you know where to reach us! Thank you for choosing Kiwi!
Kiwi Size App is wonderful, the support is fantastic. We are on the top tier very happy with pricing, support and the apps' functionality.
Hey there Direct School Uniforms and team!
We appreciate the 5-star review! Thank you for sharing the experience you had with our app and support team, this helps us a lot.
If you need further assistance, you know where to reach us!
Fantastic Support and the APP has everything you need for size-charts & recommender
Hi Frankster and team!
We're glad to hear that our support team was able to help you out! We'll continue to do our best to ensure that you get all of your sizing needs from our app.
Thank you for choosing Kiwi!