Reviews (1,599)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective size recommender and customizable size charts, noting it helps reduce returns and increase sales by aiding customers in finding the right fit. They appreciate the user-friendly interface, easy setup, and time-saving features like Excel import options. The app integrates seamlessly into existing systems, and the responsive customer support team is commended for their quick issue resolution, even during off-hours.

February 7, 2025

Great customer support - fast and efficient fixes.

Moto Lounge
Denmark
Almost 4 years using the app
Staytuned replied February 10, 2025

Hey there Moto Lounge and team!

Thank you for your kind words! We're thrilled to hear that our support team provided fast and efficient assistance.

If you ever need anything else, we're here to help!

November 26, 2024

Great customer service! Impressed by efforts of the developers and support team to solve my issue! The app works well, easy to set up. Highly recommended!

Steel 'N' Feel
Vietnam
3 months using the app
Staytuned replied November 28, 2024

Thank you for your fantastic review! We’re so glad to hear you had a great experience with our customer service and support team.

Your recommendation means a lot to us! If you ever need assistance, we’re always here to help.

October 22, 2024

Incredible service and so clean and clear for customers to use. Our size chart has always been hard to get right being a very niche product and Kiwi Size chart has the solution.

Alchemical
Australia
4 months using the app
Staytuned replied October 23, 2024

Hi there Alchemical team!

Thank you so much for sharing the amazing experience you had with our app! Your review helps us a lot, and we really appreciate the support.

If you need any help or have questions, please feel free to reach out to our support team!

January 15, 2025

They helped me a lot with locating the size chart location

Bavas
Netherlands
3 months using the app
Staytuned replied January 17, 2025

Hi there Bavas team!

Thank you for your review! We’re glad our team could assist you with placing your size chart.

If you need any further help, don’t hesitate to reach out!

January 1, 2025

The recent price increase is disappointing—it's no longer worth the cost compared to other sizing apps.

AVA YORKVILLE
Netherlands
7 months using the app
Staytuned replied January 2, 2025

Thank you for your honest feedback. We understand your frustration with the recent price increase and appreciate you sharing your thoughts. The updated pricing reflects our ongoing investment in improving the app with new features, better performance, and enhanced support to deliver more value to merchants like you.

Also, your previous plan was part of our grandfathered pricing, which remained unchanged for existing users. Unfortunately, uninstalling the app reset this to the current pricing structure. We understand how this might feel frustrating, and we're happy to discuss how the improvements might better align with your needs moving forward.

-Kiwi Management Team

January 16, 2025

The support has helped me really well.

SQUARE24
United Kingdom
2 months using the app
Staytuned replied January 17, 2025

Hi there SQUARE24 team!

Thank you for your review! We’re happy to hear our support team was able to assist you effectively.

If you need help with anything else, you know where to reach us!

January 24, 2025

Took me 1.5 hours to try to move the chart and I struggled so much. I asked for help and it was fixed in 5 minutes. Definitly worth it!

Revulla
Netherlands
About 2 months using the app
Staytuned replied January 27, 2025

Hi there Revulla team!

Thank you for the great review! We're sorry you had a tough time at first, but we're so glad our team could resolve it quickly for you. Your patience means a lot, and we're here anytime you need assistance.

November 13, 2024

This app has the best size charts, however trying to add them to my store was difficult, because i have a colour swatch app, but i contacted the support team and they literally fixed everything for me, i just told them where i wanted the link and they did it, Amazing team, super polite love this app, very happy i changed

Rowan.

VANTAGE-MELBOURNE
Australia
3 days using the app
Staytuned replied November 15, 2024

Hey there Rowan!

Thank you so much for your kind words! We’re so glad to hear that our support team was able to assist you. We strive to provide excellent customer service and it’s great to know you had a smooth experience.

If you ever need further assistance or have any more questions, don’t hesitate to reach out. Thank you for choosing Kiwi!

January 31, 2025

Works Great.

Tate + Yoko
Canada
Almost 6 years using the app
Staytuned replied February 3, 2025

Hi Tate + Yoko team!

We're glad that everything's working great so far! If you have any questions or need help, please don't hesitate to reach out to us.

Thank you for choosing Kiwi!

December 4, 2024

I had an incredibly smooth and enjoyable experience using this service. Everything was so convenient, and the support and guidance provided by the Kiwi team were exceptional. Their professionalism and dedication made a significant difference, and I couldn’t be more satisfied. Highly recommended!

Buxom Couture
United States
5 days using the app
Staytuned replied December 9, 2024

Hey there Buxom Couture and team!

Thank you for your thoughtful feedback! It’s wonderful to hear that our efforts made a difference for you. Our team works hard to ensure every user has an exceptional experience, and we're glad to see their efforts recognized.

If you need help with anything else, please don't hesitate to reach out!