Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration and high customization, enabling the creation of brand-aligned size charts. The size recommender feature is praised for enhancing customer experience and reducing returns due to sizing issues. Merchants also commend the responsive and problem-solving customer support. Features like automatic size chart assignment for new products and unit conversion are highlighted for their efficiency, particularly for international businesses. The app is noted to decrease customer inquiries about sizing.

November 28, 2022

Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you

Mr Saker
Hong Kong SAR
6 days using the app
Staytuned replied November 28, 2022

Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!

June 9, 2023

I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information.

Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made.

This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities.

Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.

Techno Outfit
3 months using the app
Staytuned replied June 9, 2023

Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team.

I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better.

Thank you,

Team Supervisor - Kiwi Sizing

June 8, 2023

The service is great, I wanted to fix the size chart in the code and they fixed it for me. There is a lot of futures in the app

Sharp Suave
Hong Kong SAR
28 days using the app
Staytuned replied June 8, 2023

Thanks for this great review! We're proud of the work we do and we're really happy we had to the chance to help. Reach out again if you need anything else!

July 26, 2023

Great app that we've been using now for a couple of years. Very simple setup and customer support is great.

The Hippie Shake
United Kingdom
Over 1 year using the app
Staytuned replied July 28, 2023

Thank you for this honest review! Mariella and the team had a great time helping you out!

Please let us know if you need anything else, we'd be glad to help!

July 13, 2023

The best size chart I used!!! The customer service is also great!!!!! Girlie is very professional!!!

Hong Kong SAR
4 days using the app
Staytuned replied July 17, 2023

Thanks for the amazing review! Girlie is one of our team's gems and she works really hard to ensure that our merchants get the support they need when they need it most.

Please let us know if you need anything else, you know where to reach us!

April 4, 2023

Love the app and customer service was wonderful and fast. My issue was resolved very quickly. Thank you

United States
6 months using the app
Staytuned replied April 4, 2023

Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with our app and the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!

December 23, 2022

It's a good and useful app for Shopify stores, and I thank the support team for the quick problem solving and great treatment.

United Kingdom
6 days using the app
Staytuned replied December 23, 2022

We're so happy to hear you're seeing such great value from Kiwi! Please touch base with us again if you need anything else.

June 2, 2023

Fantastic app and very easy to use
and their customer support are amazing and very helpful
recommended to any one

Over 1 year using the app
Staytuned replied June 5, 2023

Our team is dedicated to providing the best support experience possible and we are very thankful for this heartwarming review! Please let us know if anything else comes up; we'll gladly help!

May 23, 2023

Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.

United Kingdom
About 4 years using the app
Staytuned replied May 23, 2023

Thank you for choosing our app! We are extremely delighted to hear your feedback, these kinds of reviews really make our day!

Please don't hesitate to reach out to us if there is anything else you might need help with. Cheers!

September 26, 2023

Great app I highly recommend it to everybody who's looking for a size chart app

KeexUndies Incontinence FR
United Arab Emirates
About 2 hours using the app
Staytuned replied September 27, 2023

Thank you for the fantastic recommendation! We're very happy to hear our app is helping your business.