Reviews (1,481)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable and functional size charts that enhance customer experience and potentially increase sales. It features a user-friendly interface with easy Excel importation for size charts, suitable for those with limited technical skills. The app integrates seamlessly into websites, adding a professional touch. Customer support, particularly from Arci, Daniel, and Bunny, is frequently praised for being responsive, helpful, and efficient, often providing creative solutions and detailed assistance.

October 16, 2024

App is great despite it being a bit outdated of an interface thats a bit hard to use. Does it job well.

Customer service team is OUTSTANDING if you have any questions, especially Ron M. who was so helpful and quick

Liberare
United States
Over 1 year using the app
Staytuned replied October 21, 2024

Hi there Liberare team!

Thank you for your honest review. We appreciate the time you took to provide feedback, we really appreciate it.

Please rest assured that we are continuously looking for ways to improve our app's interface and we'll do our best to make things easy for you.

Thank you for choosing Kiwi!

October 18, 2024

This is a really nice app that is powerful and easy to use! This has helped us so much in keeping up with our size charts for are store items and building new ones!

Jungmaven
United States
Over 5 years using the app
Staytuned replied October 21, 2024

Hi Jungmaven team!

Thank you so much for the wonderful feedback! Your review helps us a lot and we really appreciate the support.

If you need any help or have questions about our app, please don't hesitate to reach out! Thank you for choosing Kiwi!

October 22, 2024

Incredible service and so clean and clear for customers to use. Our size chart has always been hard to get right being a very niche product and Kiwi Size chart has the solution.

Alchemical
Australia
4 months using the app
Staytuned replied October 23, 2024

Hi there Alchemical team!

Thank you so much for sharing the amazing experience you had with our app! Your review helps us a lot, and we really appreciate the support.

If you need any help or have questions, please feel free to reach out to our support team!

September 24, 2024

Great App it''s realy make your work easy and organized. at first a got a problem when display on disktop pc's it took a while by support team to fix this issue. other than that it's a good choice .

Tayseer M.

Havanastar - هاڤاناستار
Saudi Arabia
8 months using the app
Staytuned replied September 25, 2024

Hi Havanastar and team!

Thank you so much for taking the time to share the experience you had with our app and support team. Your feedback helps us a lot, and we really appreciate the support.

If you need help with anything else, you know where to reach us!

September 14, 2024

There is something wrong with my website size table. I sent emails twice, from morning to evening, but no one replied. they used to help deal with it quickly. Now I don't know why it's so inefficient.

Kafiloe
Hong Kong SAR
Almost 3 years using the app
Staytuned replied September 18, 2024

Thanks for being upfront! We're really sorry our support didn't respond as quickly as you expected. That's not the level of service we aim for. We'll reach out ASAP to get this fixed and make sure you're all set going forward.

- Kiwi Management Team

September 25, 2024

I have been facing an ongoing issue with the size chart integration on my website, and despite reaching out to Kiwi’s support team numerous times, the problem has yet to be resolved. Each time, I’m told the issue is fixed, only to find out it isn't. As a business owner running a clothing brand, an accurate size chart is critical for my customers, especially since over 50% of them use iOS devices, where the chart doesn't display correctly.

This technical glitch has severely affected my conversion rate and sales, costing me thousands in ad spend. Despite countless assurances that the matter has been escalated, it remains unresolved, showing a complete lack of genuine support. My patience is beyond tested, and I cannot recommend Kiwi's services due to their inability to fix this basic yet crucial feature. Proceed with caution if you're relying on them for an essential part of your e-commerce setup.

Lemalaya
United States
4 months using the app
Staytuned replied September 26, 2024

Thank you for your honest feedback. We understand the inconvenience this may have caused your business. Our team will be reaching out immediately to ensure this issue is fully resolved.
- Kiwi Management Team

Edited October 2, 2024

Fantastic app! I've had a great experience using it so far. Daniel provided super fast and friendly support, helping me out with any questions I had. The app works seamlessly and has really enhanced my store. Highly recommend!

K'mana London
United Kingdom
About 2 months using the app
Staytuned replied September 9, 2024

Hey there K'mana London and team!

Thank you so much for sharing your wonderful support experience with Bunny! We're glad that he was able to quickly provide the answer you needed.

If you need help with anything else, you know where to reach us!

Edited July 29, 2024

7/29 Edit: Their manager reached out to me and was able to fix the issue. Communicates much clearly and succinct relative to previous support experience

My recent experience with their customer support has been highly disappointing and unprofessional. I requested the installation of the size chart on a new theme as we are migrating to a new theme, along with some UI adjustments. Instead of implementing these changes on the new theme, they applied the UI adjustments across all of my themes, including the published one, resulting in bugs on my product page. Despite more than 12 hours passing, these issues remain unresolved. This level of support is unacceptable, especially considering I have been a loyal user for a few years now. While the product's features are adequate, the persistent UI issues and lack of competent support are significant drawbacks.

PROJECTISR US
United States
Almost 5 years using the app
Staytuned replied August 2, 2024

I'm happy we were able to connect with you and resolve your issues. I'm so sorry about your initial poor experience with us - thank you for being gracious enough to give us a chance to make things better!

Hannes Bez | Director of Customer Experience

August 15, 2024

Good app, does have a learning curve and it can look overwhelming at first. But they got litteraly everything you need and the support is great with assisting! Once you get the hang of it, you wont want anything else. this app is a MUST have for fashion stores!

MRKseasons
Netherlands
About 1 month using the app
October 19, 2024

A per-fect app with a great support. I use it for all my stores. Really nice so you can link and duplicate the sizecharts, works perfect.

Luxza Fashion
Netherlands
11 days using the app
Staytuned replied October 21, 2024

Hey Luxza Fashion and team!

Our team had a great time helping you out! Thank you so much for sharing the experience you had with our support team, they'll surely be excited to see this.

If you need help with anything else, you know where to reach us!