Reviews (5,770)
Absolutely the worst app I have ever used. Attempted to open my first FB so that I could convert my instagram to a business instagram. Each time, it shut it down citing "suspicious activity". I tried 3 times using my cell phone, then using 2 of my business emails, each associated with my instagam accounts, and shopify account. After it took my credit card info and personal information, and had me upload photos and ID's, it still disabled the accounts. When I attempted to file complaints, there is no response and no one to talk to. I contacted shopify FB support and was told " they have no contacts at FB and would be out of the office for 3 days!!!" Really-- they said that! FB support at shopify has NO contacts at FB!!
I will stick with other apps that have worked well, and will not deal with FB.
Thank you for the feedback with the Facebook Marketing app! I totally understand how frustrating this is for you.
When it comes to account eligibility approval to use Facebook Marketing, the approval comes directly from Facebook. If you have sent in the requested documents to Facebook already, it could just be taking them a little more time to do the review.
I have sent you an email to give you the opportunity to provide any further feedback you may have. Looking forward to connecting with you!
- Alex, Shopify Support
