Judge.me Product Reviews App

Ok so I have to say that I had started HATING this tool. And the reason for that is the interface, which is NOT intuitive AT ALL. (still isn't)
BUT, I pushed through, and they've got two things that they did better than anyone else :
- AMAZING customer service and technical support, almost 24/7
- access to A LOT of features
- For a fraction of the price competitors charge

If you can hire a UX designer and fix that first horrible pain point, you will have a killer app. Structure and group the features better, have a better on boarding process.
Thanks again