Reviews (5,769)
Overall rating
3.9
Edited March 31, 2020
ALL MY NEW ADS ARE REJECTED DUE TO MY PICS! IVE BEEN USING THE SAME APPROVED ADS FOR OVER A YEAR !!!
ShopnwithTerry
United States
11 months using the app
Meta replied
April 6, 2020
Thank you for your feedback. I'm afraid Shopify has no say in Facebook's process to approve or deny specific ads from running on their platform. That said, if you believe this to be a mistake I'd definitely recommend reaching out to Facebook support to see if they can resolve that for you.
The best way to reach them is typically by navigating in your Facebook account to Help & Support > Report a problem. They should be able to review that for you and hopefully get your ads back up and running. - Brie, Shopify Support
