Smile: Loyalty Program Rewards

Started using this when it first came out. It worked very well. But then without warning, the "free" features all became payable without prior warning.And it's not clear on the site what is under the free ways to reward. If something this drastic needs to happen for commercial reasons, there should be a way to "grandfather" existing clients or a proper communication protocol.

Updated: The team managed to resolve this glitch and reinstate what we originally signed up for. Great follow up!