Reviews (5,770)
Hopeless. Going round and round in circles trying to set it up & my partner has had the same experience. Now it says My account is suspended. Probably will give up trying to set up this function.
Hi, there. I'm sorry to hear that you had trouble with the setup. I'm afraid Shopify doesn't have any control over Facebook's decision to suspend an account, so your best bet will be to reach out to them directly to inform them of the mistake.
The best way to do this is to navigate to Help & Support > Report a problem, in your Facebook account. This should prompt them to review your account and lift the suspension. Once this is done, feel free to reach out to our support any time if you need help setting up the channel: https://help.shopify.com/en/questions. Hope that helps! - Brie, Shopify Support
