Reviews (5,768)
Horrible - I have been trying to connect this app for months. It is a constant problem, and even with assistance from Facebook support I cannot get it to install and synch properly to the products I assign to the Facebook catalogue. A total nightmare, no proper documentation of how to install and definitely not easy. They also now have 2 apps - Facebook + Facebook Shops, very confusing and neither of them work! They need to fix this!
Update: October 2026 - The app still doesn't work and it always shows incorrect information on products including an incorrect return policy causing major liability for our store. We have had to disable it.
Thank you for sharing your experience here. We're in a bit of a transition period since the announcement of the new Facebook Shops feature (coming soon), so my apologies for any confusion between the two apps. Setup instructions for the Facebook channel can be found in the Shopify Help Center (https://bit.ly/3jBqu8V), but I'd like to take a look into the account with you to see if there's any way I can help. I'll be sending you an email shortly, so please follow up with me there when you have a chance. -Sophia, Shopify Support
