Reviews (5,769)
Caused double-counting of conversions as it didn't properly handle removing the Pixel set in Site preferences. Seems like it would be better just to buy ads in Facebook's UX anyway
Hi, there! Thanks for taking the time to write a review. As indicated in the setup steps, it's expected behaviour for the Facebook channel to create a new pixel: https://bit.ly/3g2U2dg. In order to not have your conversions counted twice, you'd want to change the pixel connected to the channel so that you are only using one on your store.
You can find the steps to do this in the link above. Hope that helps! If you need any further assistance with getting the correct pixels setup, feel free to contact our support any time: help.shopify.com/en/questions. - Brie, Shopify Support
