Reviews (4,002)
Overall rating
3.6
May 14, 2021
Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Evans Cash and Carry
United Kingdom
4 months using the app
Meta replied
May 17, 2021
Hello there!
Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you!
Paola | Support Specialist