Shopify Marketplace Connect

22-06-25

I've been with them over 3 years. It works with 15min - 1+ week lag.

Support has slowly but surely gone down hill. Responses/ experience are limited to pre set dialogue - talking robots.

You cannot rely on changes made on the product grid to update on eBay.

Why do I endure it? Because it takes such a long time to set everything up!

1st day. Harry was very helpful. It seems very user friendly so far. I had a little trouble with importing old orders so I should have created a cut off point to have prevented that.

17-01-24
I have used this app for 2 years. I have tried all other integration apps over this time and stayed with Codisto/ Marketplace connect. Recently, the apps performance and customer support has dramatically dropped. Customer service have been corrupted with the 'cut/ paste link' solution disease. It's got so bad that the generic links have nothing to do with my inquiry. This has prompted me to see if there are better solutions. There's nothing worse than your livlihood being in jeopardy and nobody available to explain what's happened or to offer an apology..

29-01-24
Situation is getting worse. I cannot access the app at all. It's now been over 2 months since the engineers have been working on listing malfunctions. There are now random lisintgs being duplicated.

1-2-24
A fix identified but no cause identified. Shopify Marketplace Connect are not willing to undo glitches; I will spend several hours clearing it up with no idea if it will happen again.

2-2-24
Syncing issues, ongoing, quantities do not update, out of stock items are bought and service metrics drop because items are unavailable.

Syncing issues - Ongoing, descriptions and variants are not updates as improvements are made - 07/02/24 - Syncing is an ongoing problem and you need to periodically ask (several times as the first request doesn't always work) to force an update. I would guess every week to be sure all systems are go.

05-02-24
App is still not accessible, I have no way of checking or changing listings. 7-02-24 App is now accessible.

14-02-24
Mapping is unreliable. A lot of syncing problems are solved by 'editing in grid' which is the manual entry. This will only effect businesses that have a large number of listings.

15-02-24
Random images are corrupted and there's no mechanism to let you know. If an item is not selling 1st check if the images have been corrupted.

27-02-24
Once Harryl catches on that things are not right, he will take over and have a positive impact, making you feel looked after and well supported.

Marketplace connect are still keen to develop their service.

10-06-24
Adrian was keen to provide easy, step by step instructions and followed up well, giving me confidence I was being looked after.