Loox ‑ Visual Product Reviews
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (7,337)
This app charged me $99 every month for less than 100 emails. They never notice me about this to change plan. And their tech team is very unprofessional, the style and position of the review star kept being incorrect and I had to email them repeatedly to update it.
Hey, Yishai from the Loox team here - I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not expecting.
It seems that a few months ago someone on your team moved to the $99.99/month plan which caused these charges to be triggered every 30-days.
Please note that a Shopify app cannot change a charge without the store approving it, and an email from Shopify confirming the charge should have been sent at that time.
No worries, we are going to work with you privately to sort this out ASAP.
In regards to the star ratings on your store; it seems that this was caused by another app integrated with Loox, which we have already worked together to help you display the stars how you wish. This should no longer change as the other app corrected the behavior.