Shopify Inbox

Shopify Inbox

Reviews (5,223)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
    4.2K
  • 13% of ratings are 4 stars
    666
  • 3% of ratings are 3 stars
    161
  • 1% of ratings are 2 stars
    69
  • 3% of ratings are 1 stars
    131
All reviews
February 14, 2022

I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.

Reiju
United Kingdom
3 months using the app
Shopify replied February 22, 2022

I'm glad to see that you've found customers have been able to contact you directly through the Shopify Inbox app but am sorry to hear that some have used this feature to send rude and obscene messages to you.

Shopify's support team is able to place a 7-day block on specific users from contacting you through Inbox, so if you'd like to make use of this please contact us directly so this can be done for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support