Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,135)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    3.8K
  • 6% of ratings are 4 stars
    242
  • 1% of ratings are 3 stars
    53
  • 1% of ratings are 2 stars
    22
  • 2% of ratings are 1 stars
    67
All reviews
March 22, 2022

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

Flatbush Granola Company
United States
Over 1 year using the app
Smile.io replied March 22, 2022

Hey there! Thank you so much for taking the time to leave us a review!
You can change the 'Get Perks' text to something that works for both existing & new customers by going to Branding > Launcher (https://app.smile.io/display/launcher). Please don't hesitate to reach out if we can help with anything else at all! :)