Loox ‑ Product Reviews App
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Reviews (9,131)
Close to loving this app but I'm not receiving any support from Loox explaining how to prevent everyone from using my "single code for all customers". I understand that people receive this code once they have posted a photo review but what is to stop them from sharing it to others who haven't posted a photo review - I would really appreciate someones help on this so I can feel comfortable upgrading to the growth plan
Hey,
Abby from the Loox team here :)
The Loox team is available 24/7 to help you with any questions that you may have!
It is important to note that the Single Code for all Customers option that is used for offering photo/video review discounts is run by Shopify's discount system.
This means that Loox does not have control over how these discounts are used or managed.
We also offer the option of using a Unique Code for each review when offering discounts for photo/video reviews.
When choosing this option, Loox will create a new code for every customer submitting a photo/video review, that is unique and can only be used once.
I have personally reached out to you to explain this further and to help advise on the best option for you to use when offering discounts for photo/video reviews.
