Reviews (245)
Overall rating
4.5
Edited June 30, 2022
The FAQ is great, but there are a LOT of bugs with Helpdesk (archived emails reappearing, receiving duplicate emails in inbox, archive function simply not working). Today I am even unable to open certain emails. Also you can't easily see your sent messages (you have to create an automated rule to tag your outgoing tickets which seems silly)
Bento&co
Japan
6 months using the app
Shark Byte, Inc replied
July 1, 2022
Dear Bento&co,
Thank you for your feedback. Our development team has identified the issues with HelpDesk and working on fixing them. We have prioritized your account and fixed the ticket opening issue.
These issues are temporary and and will be fixed until the weekend.
