Reviews (5,224)
Overall rating
4.7
August 12, 2022
This app is great! It allows consistent communication with your customers and it's easy to use. I only wish it would send customer's message to my email when I'm not available.
MIND OF KYE
United States
8 months using the app
Shopify replied
August 26, 2022
So glad to hear you're enjoying the app! If you receive a message from your customers when you are logged out of Shopify, you should be receiving an email notification by default. This would be sent to all staff members with Inbox permissions, so I'd recommend double checking those settings if you aren't receiving the emails. If everything looks good there, feel free to reach out at inbox@shopify.com, and we'd be happy to help you troubleshoot that! - Brie, Shopify Support