Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

November 8, 2022

I used this app for an email sign-up modal, and it has also been effortless and helpful for chat agents (Paul).

HIDES
Canada
9 months using the app
TYDAL replied November 9, 2022

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

September 11, 2023

Good support fast response

ANATOMY
Pakistan
9 months using the app
TYDAL replied September 13, 2023

Thank you for the feedback! We're glad you had a great experience with our support team. We value your satisfaction and are here to help!
- Lea & Rivo Team

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3AM APPAREL
United States
9 months using the app
January 18, 2023

Amazing app and excellent customer service!! I highly recommend if you need to add popups to your website!

Real Silk
Spain
9 months using the app
TYDAL replied January 18, 2023

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! ✨ Best wishes, Kevin

March 26, 2022

Ho usato questa app per avere il pop up newsletter email. Volevo togliere il powered by rivo ed ho chiesto aiuto in chat ad Aroll. Risposta in meno di 30 secondi e problema risolto in meno di un minuto. Servizio top.

Bimbo Italia
Italy
9 months using the app
TYDAL replied March 28, 2022

Grazie mille per aver utilizzato la nostra app! Siamo così felici di essere stati in grado di aiutarti con la tua preoccupazione. Se c'è qualcos'altro di cui hai bisogno, faccelo sapere in qualsiasi momento. Ciao, Kevin

December 9, 2022

Great customer service right from the getgo. Jel was fantastic and even offered advice to improve my site. Will see how service unfolds, but A+ from the start

ForeverGreen Family Farm
United States
9 months using the app
TYDAL replied December 12, 2022

Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin

November 25, 2022

The customer service is great. Abbie was great!!!!!!!! So glad that I now have this app on my store!!!!!!!!

Wearin' Dixie
United States
9 months using the app
TYDAL replied November 26, 2022

Thank you for the wonderful review! We are here for you anytime. 😊 Cheers, Kevin

October 4, 2022

I needed a little help with working on the app. I was connected with Abbie, and let me tell you... SHE WAS AMAZING!!!! She was absolutely the best customer support person I have ever spoken to! She was so helpful and, the app itself is amazing too. So much good stuff for FREE! Thank you VIVO!

NissaCrafts
United States
9 months using the app
TYDAL replied October 5, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

November 21, 2022

So far it's been great. Does everything that I need it to do and it will add a whole new level to my store. Arianne was great in the support team too, very helpful.

We Are Balloon Dog
United Kingdom
9 months using the app
TYDAL replied November 22, 2022

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

February 7, 2022

The customer service Pete is amazing. He is very kind and enthusiastic.I like this app.I like the Rivo team.

donuttle
China
9 months using the app
TYDAL replied February 7, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin