Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

October 8, 2022

I've just set this app up so yet to determine it's success but the process of installing the app was the best I've experienced to date. It's easy to use and Lance in your live chat was absolutely amazing. I thought I would be dealing with a bot but was not - he was efficient and super helpful! The thing it would be good to see would be a function for controlling font size without having to create a CSS customisation but again, for a free app, it's amazing!

Hali Home
Australia
8 months using the app
TYDAL replied October 10, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app's setup process and our customer support. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

February 5, 2022

I am unable to rate the effectiveness of the app as I just installed it. But as for the set up of the app I am giving it 5 stars and the customer service was wonderful Spoke with 2 different people for 2 different reasons and loved the communication. It was casual which i find to be very helpful when you don't know what you're doing and being walked through something.

YooShape
United Kingdom
8 months using the app
June 1, 2022

Great customer service. Super quick and easy to set up. I would definitely recommend. There is a lot of content offered for free.

Ready Crafts
United States
8 months using the app
TYDAL replied June 1, 2022

So glad to hear you had a 5-star experience! Thanks so much for the positive review and for recommending us! 🤩 All the best, Kevin

November 3, 2022

Good app, Pete from customer support is the best. It's a pleasure doing business with the best in the industry

PixelKick
France
8 months using the app
TYDAL replied November 3, 2022

We're so glad you are happy with our app and support! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin

January 1, 2023

Awesome App, awesome support, I had a few queries that Paul responded too and resolved immediately, If you are looking for a great email pop up app, this is the one you want, highly recommended to all.. :)

ASL Direct Store
Australia
8 months using the app
TYDAL replied January 1, 2023

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

April 30, 2022

It’s a great app, with amazing customer service! They respond very quickly and also, very helpful. Highly recommended.

D’Sired Cosmetics
United States
8 months using the app
TYDAL replied May 2, 2022

Wonderful! Thanks so much for the 5-star review and for recommending us! 🤩 All the best, Kevin

October 20, 2022

OMG Great customer service and top quality app. Yaci was great and helped me to setup everything. Thank You!

printtheloveshop
Cyprus
8 months using the app
TYDAL replied October 20, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

March 30, 2023

Hi Pete,

Thank you very much for your help. I really recommend this app, it very user friendly and free.

Regards,
Moni

Moila Fashions
Australia
8 months using the app
TYDAL replied March 30, 2023

Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. Thank you for recommending us!
Much appreciated, Kevin

May 24, 2022

My current shop version doesn't have a pop-up, so I installed Rivo for free. I needed the "Powered by Rivo" brand removed, so I started a chat with Betty. She was very helpful and had that taken care of speedily. She's also funny. Thanks, Betty.

Esprit Furniture
United States
8 months using the app
TYDAL replied May 24, 2022

Wonderful! Thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin

September 18, 2022

Pete was very helpful in getting the app set up. Excited to use it. I look forward to trying your review app as well.

ReMade Foods
United States
8 months using the app
TYDAL replied September 19, 2022

Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Best wishes, Kevin