Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

February 27, 2023

Super Easy to use. Any problems at all, I clicked on the chat and this was replied to almost immediately. Pete talked me through my issue and even made suggestions for my website that helped massively!

Door Step Refillery
United Kingdom
8 months using the app
TYDAL replied February 27, 2023

We're glad that you're finding our app super easy to use. Thank you for your positive feedback, and if there's anything else we can help you with, just let us know. Our team here at Rivo will be delighted to assist you.
All the best, Kevin

August 15, 2022

very good app and very good service special thanks to Lance who helps me a lot to set the app on my store

Lumilampe
France
8 months using the app
TYDAL replied August 15, 2022

We truly appreciate the 5-Star review! 🌟These reviews make our day here. 😊 Thanks, Kevin

July 8, 2022

Abbie provided amazing customer service! I am looking forward to using the Rivo Email app on my website!

Designs by Robyn
United States
8 months using the app
TYDAL replied July 11, 2022

Glad that you love our customer service! 😃 We're so excited to be part of your business growth and success! If there's anything else you need, just let us know. Cheers, Kevin

May 26, 2022

i enjoyed arianna bubbly sense of humor through chat, sometimes thats all one ask for; she made my day!

Chambre Rouge
United States
8 months using the app
TYDAL replied May 26, 2022

We are so pleased that you are happy with our customer service. Thank you so much for the 5-stars! 😊 Much appreciated, Kevin

August 22, 2022

Arianne was super helpful. She was with me in a matter of seconds after opening the chat. My query was answered in less than a minute and all information given to me was straight forward and helpful.

The Happy Mix Co™
United Kingdom
8 months using the app
TYDAL replied August 22, 2022

So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin

June 7, 2022

Hi, fantastic customer service whilst using the chat agent feature - was navigating around the app for pop up options. Agent was extremely responsive and helpful towards organising my pop up, and provided great assistance.
Perfect communication and a great addition to your app/company. Thanks again!

Nora Jack™ | Official Site
United Kingdom
7 months using the app
TYDAL replied June 7, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

November 14, 2022

Amazing APP And service! can't believe this is free and people are paying for apps. Don't go looking elsewhere!

Aaliyah Embroidery
United Kingdom
7 months using the app
TYDAL replied November 15, 2022

We're so glad you love our app! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin

December 12, 2022

Therese is an AMAZING rep!!! I am loving this app already. Can't wait to see how many emails will be captured in the first 30 days

Stash Candle Co.
United States
7 months using the app
TYDAL replied December 12, 2022

We're so excited that you are loving our app and services! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

July 21, 2022

Great! Chat person was really helpful. Thanks again for providing a really good free app for pop ups.

Hither Lane
United States
7 months using the app
TYDAL replied July 21, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

December 8, 2022

Einwandfreie Bedienung. Komplett kostenlos und dazu auch noch ein extrem guter Kundenservice. Kann man nur empfehlen! Therese hat mir super schnell weitergeholfen und hatte wichtige Tipps auf Lager!

Allpa d`Or
Germany
7 months using the app
TYDAL replied December 8, 2022

Vielen Dank für die wunderbare Bewertung! Wir wissen es zu schätzen, dass Sie uns helfen, das Wort über uns zu teilen! Ein Hoch auf den Erfolg für Sie und Ihr Unternehmen! 🙌 Alles Gute, Kevin