Reviews (4,647)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

July 11, 2022

Can't rave about Lance enough! He was extremely helpful and kind while assisting me with the app! Super easy! This is what customer support should always look and feel like. 100% recommend!

TEAtual Blends
United States
7 months using the app
TYDAL replied July 11, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin

March 24, 2022

Fantastic! Pete was super super helpful! The app is extremely easy to use and does exactly what is said to do!

Stile'
South Africa
7 months using the app
TYDAL replied March 25, 2022

We're so glad you're happy with our app! Thanks so much for the positive 5-star review! 🌟 Best wishes, Katherine

May 25, 2022

First, give Arianne a raise already! She is a great representative of the company. I opted for this app (and rated it full stars) based purely on her professional, friendly service. Just started using it - so will give feedback on the actual app after taking it for a spin.

Balance
Kenya
7 months using the app
TYDAL replied May 25, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful to customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🍻 Cheers, Kevin

November 26, 2022

the app is easy to use and customer service is fantastic, Lance was very quick with my request and polite

Howlerz Australia
Australia
7 months using the app
TYDAL replied November 27, 2022

Wonderful! We are here for you anytime and greatly appreciate the feedback! 🎉 All the best, Kevin

June 29, 2022

I used the app to create a discount and email pop up. I liked everything with the app. The agent, Betty, was friendly and extremely helpful.

Travel Wonder Babes
South Africa
7 months using the app
TYDAL replied June 29, 2022

Awesome! We're so happy to hear that you like everything about the app. We greatly appreciate your kind words. ❤️ Thanks, Kevin

May 26, 2022

Lance's customer support was really great. He removed the Rivo branding (for free) and gave me a few other options. I love how it looks and feels on my page.

acjames
United States
7 months using the app
TYDAL replied May 26, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! If you have further questions or experience issues along the way, please feel free to let us know. We would be pleased to help you. 😊 Much appreciated, Kevin

Edited September 9, 2022

Bravo, une application très utile et bien faite, de l'efficacité et de la performance. Je remercie infiniment Alex du service client , réactive et aimable , un grand merci à Maria, professionnelle et très serviable.

Votre Brin de Bonheur
France
7 months using the app
TYDAL replied September 9, 2022

Vous êtes incroyable! ✨ Merci beaucoup pour vos compliments et vos gentils mots. Nous sommes très reconnaissants envers les clients comme vous et apprécions grandement l'utilisation de notre application. Si vous avez besoin d'aide supplémentaire en cours de route, n'hésitez pas à nous le faire savoir. Chez Rivo, la satisfaction de nos clients est notre priorité numéro un. 🙌 Bravo, Kévin

July 18, 2022

Arianne was great to help setting up the app. It's been easy to install and edit so far. Will have to run launch before I can give a full review.

Peak Cocktails
United States
7 months using the app
TYDAL replied July 18, 2022

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟 Cheers, Kevin

June 24, 2022

Excellent app. Does the job as describe. The best was their customer service. So friendly and helpful. Go above and beyond, making the experience amazing.

My Yoga Shop Australia
Australia
7 months using the app
TYDAL replied June 24, 2022

It's music to our ears that you are happy with our app and services. Thanks so much for the kind words. ❤️ Much appreciated, Kevin

December 5, 2022

This was actually my first day using the app, yet the customer service I received from Yaci was AMAZING! I inquired about her assistance with something as simple as "removing the rivo tag", and Yaci was kind enough to offer a few pointers on how to improve the simplicities of my store. Good customer service is so hard to come by these days, and surprisingly this interaction was done through chat. Great job Rivo, on hiring wonderful people!

SovereignTea
United States
7 months using the app
TYDAL replied December 5, 2022

Thank you so much for choosing our app and for the wonderful review! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Our team here at Rivo will be delighted to help you. All the best, Kevin