Reviews (4,651)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email collection and customer engagement through discounts and offers. It's easy to install, customize, and features smart triggers and precise targeting. The app integrates seamlessly with Shopify and email marketing platforms, offering insightful analytics for campaign efficiency. Merchants also praise the exceptional customer support, noting quick and helpful service, often in real-time via chat.

October 2, 2022

This app was very easy and quick to set up! I was able to get it to match with my colors quickly! Lance from Rivo was very helpful and responsive!

ScentsOnPurpose
United States
6 months using the app
TYDAL replied October 3, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! ❤️ Thanks, Kevin

April 22, 2022

abbie was great in communicating and even reminded me to set up a favicon! amazing customer service 5/5

mobiusmarket
United States
6 months using the app
TYDAL replied April 25, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

February 8, 2022

Excellent product. Highly recommended. Would use again. Customer service is top notch and very helpful.

Enroute.cc
Canada
6 months using the app
TYDAL replied February 8, 2022

Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🌟Cheers, Kevin

November 29, 2022

Abbie was a great help. very quick with responding and helped with everything I needed. Very happy with her service

Coshejuices
United Kingdom
6 months using the app
TYDAL replied November 29, 2022

Perfect! We're so pleased to hear that you are happy with our services! Thank you for the wonderful review! 🎉 Cheers, Kevin

August 18, 2022

Abbie helped me add significant updates to my website. She was very knowledgeable and excited to help.

RTM_Dabrand
United States
6 months using the app
TYDAL replied August 19, 2022

Thank you for the wonderful review! We are here for you anytime. 😊 Cheers, Kevin

March 16, 2023

The customer service representative that assisted me was very helpful quick and courteous. She not only helped me with my original inquiry she gave me some other helpful tips that I took advantage of. If I needed further assistance I would choose her to help.

Allyce's House of Fragrance
United States
6 months using the app
TYDAL replied March 16, 2023

Your feedback is a reminder of why we do what we do. We're passionate about delivering the best possible service to our customers, and it's always wonderful to hear that our efforts are appreciated. Thank you for your kind words and for choosing us! 🙌
Much appreciated, Kevin

May 2, 2023

Such a great app so far! ASTOUNDING customer service. Very helpful I cant wait to have this on my website it is so easy to set up and customize. Love it!!

Meraki Designs Jewelry LLC
United States
6 months using the app
TYDAL replied May 2, 2023

Thank you for your wonderful feedback! It's our top priority to make sure our merchants are happy and satisfied with our app and support. We are excited to see your website with our app and we're here for any further help you may need. - Lea, Rivo Support Manager

August 12, 2022

Maria was absolutely amazing the best service i have ever received super friendly and most helpful person i have ever met online 1000 Stars +

KNEKT COFFEE
United Kingdom
6 months using the app
TYDAL replied August 12, 2022

This review made our day! 🤩 Thank you so much for the kind words, and we are always here anytime you need our assistance. Cheers, Kevin

July 31, 2023

the experience was easy and the associate was prompt. excited to use this new tool for my online candle shop

Lou Nolan LLC
United States
6 months using the app
TYDAL replied August 2, 2023

Thank you so much for the awesome review! 😊 So glad to hear that your experience was a breeze. Thanks again for the support, and have a great day!
- Lea & Rivo Team

November 20, 2022

Lance was super helpful and I was able to send screenshots of what I was referring to which made communication much easier. I love how onto it these customer service reps are.

True Impressions
New Zealand
6 months using the app
TYDAL replied November 22, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin