Reviews (4,646)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to effectively build mailing lists and capture customer emails, often through incentives like a 10% discount. It's praised for its easy installation, user-friendly customization, smart triggers, precise targeting, and seamless integration with Shopify. The app also offers detailed analytics that help in optimizing marketing campaigns. Performance is noted as quick and reliable. Customer support, especially from staff members like Jamie and Sam, is frequently commended for being responsive and helpful.

February 18, 2024

Abbie was very helpful and gave me some tips on my shop like what to add and how to change a few things that would make my shop more professional!

Treace's Treasures
United States
34 minutes using the app
TYDAL replied February 20, 2024

Happy to hear we could provide valuable tips for your shop! We aim to help your business shine. Thanks for the kind words!
- Kevin & TYDAL Team

December 26, 2023

The service alone has encouraged me to write this review, in addition to the ease of setup. Abbie was a huge help in making sure my popup was working correctly, and assisted me with access to CSS customization. She also graciously offered to remove the Rivo branding, which was a nice gesture. I recommend Rivo, even in my newness to the app, for the user friendliness and great service.

Rising Tide Soulpothecary
United States
38 minutes using the app
TYDAL replied January 5, 2024

We're glad you found our app easy to use and our support helpful! It was our pleasure to help. Thanks for recommending us!
- Lea & Rivo Team

December 6, 2023

Great app, does everything it needs to. I've had to pay for similiar apps and this one is just as good. Had a lovely guy called Paul help me out with removing the Powered by Rivo link as well. He was quick to reply to all my concerns.

Bambi The Label
Australia
About 1 hour using the app
TYDAL replied December 8, 2023

Great to hear you're enjoying our app and it meets your needs! Delighted our team could assist quickly. Thanks for your kind words!
- Lea & Rivo Team

December 10, 2023

Paul was amazing, he went above and beyond to provide me with help I didn't know I needed!

Artica
Singapore
1 day using the app
TYDAL replied December 13, 2023

So glad we could help! Thanks for sharing your awesome experience with us!
- Lea & Rivo Team

January 6, 2024

Jen was Very Helpful

Trendy Products Vault
Canada
3 months using the app
TYDAL replied January 12, 2024

Thank you for your kind words! We really appreciate it!
- Lea & Rivo Team

January 31, 2024

I just finished chatting with Arinne, she helped me to setting up and solve the problem. Thanks!

WiildOwl
Canada
1 day using the app
TYDAL replied February 2, 2024

Glad we could help set things up and solve the problem for you! Your thanks mean the world to us. Here whenever you need us!
- Kevin & Rivo Team

January 14, 2024

Genuinely the loveliest team, they're so helpful. The app works great and is fully customisable if you've got basic coding abilities

Reloved Studio
United Kingdom
3 days using the app
TYDAL replied January 16, 2024

Thanks a bunch for your lovely words! We're thrilled to hear our team's helpfulness and the app's customizability are making your experience great! 😊
- Kevin & Rivo Team

February 15, 2024

great experience, very nice and clean interface, also my agent Abby was very very knowledgeable and helpful, best customer service rep i've ever had, she even suggested helpful things to make my site much better

Wigs4uJax
United States
About 1 hour using the app
TYDAL replied February 19, 2024

So glad you had a great experience and loved the interface! Thrilled to hear our agent was so helpful and could enhance your site. Thanks for the high praise! We're here to help anytime. 🌟
- Kevin & TYDAL Team

April 7, 2024

great app

PURE GLOW
France
4 months using the app
TYDAL replied April 8, 2024

Thanks! We're so glad you think it's great. 😊 Your feedback means a lot to us!
- Kevin & TYDAL Team

April 4, 2024

Jamie was very helpful. She has offered me great feedback to help boost my website. Great job!

Dluxxcosmetics
United States
38 minutes using the app
TYDAL replied April 8, 2024

So glad to hear that! We're thrilled our feedback could help boost your website. Thanks for the shout-out!
- Kevin & TYDAL Team