Reviews (4,637)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

October 28, 2022

Really helped me and the support team was so nice and helpful! really reccomend them! Really upgraded my store

MULTIFANTASY
Israel
About 1 month using the app
TYDAL replied October 31, 2022

You are so wonderful! 🎉Thank you so much for the 5-stars and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Best regards, Kevin

July 14, 2022

Customer support is very good and helped me alot. If you get the chance use it. 10/10 They also are very good with helping me build me website.

TrueRefresh
United States
About 1 month using the app
TYDAL replied July 14, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

November 16, 2022

vous êtes professionnelle et à l'écoute. vous êtes rester j'jusqu'à la fin de mon problème. vraiment je recommande Thérèse et j'espère l'avoir a chaque fois .
merci à toi

dattmine
France
About 1 month using the app
TYDAL replied November 16, 2022

Vous êtes incroyable! ✨ Merci beaucoup pour vos compliments et vos gentils mots. Nous sommes très reconnaissants envers les clients comme vous et apprécions grandement l'utilisation de notre application. Si vous avez besoin d'aide supplémentaire en cours de route, n'hésitez pas à nous le faire savoir. Chez Rivo, la satisfaction de nos clients est notre priorité numéro un. 🎉 Bravo, Kévin

December 1, 2022

They have amazing customer service. One of their representatives Mica was really helpful and helped me solve my problems and actually helped with the pop up it self

worlddecores
United States
About 1 month using the app
TYDAL replied December 1, 2022

We're so glad that you love our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Best regards, Kevin

September 11, 2022

Really nice app. Does exactly what it should do. and even more.I used this app to help me do x. I really like how it does y. It would be nice if it did z better.

XfactorGadget
United States
About 1 month using the app
TYDAL replied September 12, 2022

Awesome! We are so happy that you like our app! 🎉 Thanks so much for the positive feedback and 5-stars! Best wishes, Kevin

June 1, 2023

Excellent app - Rivo popups, build with customer in mind, it has functionalities others do not have, great IX/UX pretty and intuitive. But better of all is the human side of Rivo, the people, great service by Jel.

Princess Twirl
United States
About 1 month using the app
TYDAL replied June 2, 2023

Thank you so much for your kind words! We're thrilled to hear that you love the app and have had a great experience with our team. Thank you for choosing Rivo! - Lea, Rivo Support Manager

January 26, 2022

I loved the customer service that was provided. James definitely went out of his way to provide the best service. Keep it up!

Intense Essence
Canada
About 1 month using the app
TYDAL replied January 26, 2022

We are so grateful that you love our customer service. Your praise in your 5-Star review is very much appreciated! If there is anything else we can do, please feel free to reach out anytime. 😊 Thanks, Kevin

August 26, 2022

I have yet to utilize this app in my online store but the customer service is outstanding and was even given suggestions on how to better improve my online store.

aiiki
United States
About 1 month using the app
TYDAL replied August 30, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app and the setup process. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

October 21, 2022

App is super easy to use and light. Install, set and you're ready to go. And their customer service?! TOP OF THE LINE!! Definitely a must no matter the size of your store.

by valenti™ ORGANICS
United States
About 1 month using the app
TYDAL replied October 21, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! All the best, Kevin

November 8, 2022

For now, it's super easy to use, and the customer support (Maria) is great and really helpful. Love it!

mussaofficial.com
United States
About 1 month using the app
TYDAL replied November 9, 2022

We're so glad you love our customer support! Your positive feedback and review mean the world to us. Thank you so much! 🤩 Cheers, Kevin