Reviews (4,637)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

June 8, 2022

My best decision was to install this app. I can't believe how good it is. this app make my day, and the support from Trish over chat is top one. even you can get in love with Trish..... ah... ah.. jijj

miniplushop
United States
28 days using the app
TYDAL replied June 9, 2022

Thank you so much for using our app! We are so glad that you didn't regret installing it. If you have further questions or experience issues along the way, just let us know. Our team would be pleased to assist you. 🙌 Cheers, Kevin

June 3, 2022

Pedi ayuda y enseguida me contestaron y me ayudaron, fue muy amable, y como arte de magia terminos el trabajo,gracias

Yaotienda Pet
United States
28 days using the app
TYDAL replied June 3, 2022

Estamos muy contentos de saber que está satisfecho con nuestro servicio de atención al cliente. 🤩 ¡Muchas gracias por las 5 estrellas! Si hay algo más que podamos hacer en el camino, no dude en hacérnoslo saber. Todo lo mejor, Kevin

August 22, 2022

Works exactly the way I wanted it to and is very flexible with customization.
Super nice and helpful support as well!

orvelio
Germany
28 days using the app
TYDAL replied August 22, 2022

We're so glad you are liking our app! Your positive feedback and review mean the world to us. 🙂 Thanks, Kevin

April 8, 2022

Abbie was very helpful, thank you so much she gave me amazing advice, thank you so much I love Rico its great app

ASILCAT
United Arab Emirates
28 days using the app
TYDAL replied April 11, 2022

Awesome! Thanks so much for the positive review! 😊 Best regards, Kevin

April 1, 2022

Fantastic help! Very quick to answer, quick to reply, and very knowledgeable about the product and it's features which made the process very easy. Many thanks for your help!!

Roots Vegan Skincare
United Kingdom
28 days using the app
TYDAL replied April 1, 2022

We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Much appreciated, Kevin

July 3, 2022

I love this app so much and other Rivo apps!! Great and fast customer service, especially Maria. Super helpful :)

Golden Bohemian
United States
27 days using the app
TYDAL replied July 4, 2022

So happy that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! All the best, Kevin

November 2, 2022

Helpful customer service, lovely chat and offered some great advice on what to add to my store, beyond impressed and happy with the service From PAUL ❤️

Maiwrld
United Kingdom
27 days using the app
TYDAL replied November 3, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

May 1, 2023

Great Services, and easy to design.
Especially Abbie gave lots of support during the process.
Thanks again.

Fit King
United States
27 days using the app
TYDAL replied May 2, 2023

Thank you for the amazing feedback! Our team works hard to provide great services and make your experience as easy as possible. We really appreciate your business and look forward to working with you again in the future! - Lea, Rivo Support Manager

March 27, 2023

Paul was quick at answering my questions and provided friendly support and advice. I am looking looking forward to seeing our engagement with our customers grow using this app.

Happy Power
Australia
27 days using the app
TYDAL replied March 28, 2023

We're thrilled that we were able to provide you with prompt and friendly support and advice. We're also excited to hear that you're looking forward to seeing your engagement with your customers grow using our app. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.
Best regards, Kevin

August 16, 2022

It was a pleasure working with Pete, he took care of my needs within minutes, which felt like it was a snap. I am enjoying these Rivo apps thus far, definitely recommend, at least give them a try, I think you will stick around longer that you thought you would. :-)

PrinStar Fashion
United States
27 days using the app
TYDAL replied August 17, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! If you have further questions or need help along the way, please let us know. Our team here at Rivo will be delighted to assist you. All the best, Kevin