Reviews (4,640)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effectiveness in building mailing lists and offering customizable pop-up deals that enhance customer engagement and conversion rates. It is praised for its seamless Shopify integration, user-friendly design, and valuable features like smart triggers and precise targeting, even in the free plan. The app is noted for its quick setup, intuitive operation, and robust email capturing performance. Customer support is particularly commended for being responsive and helpful, with staff members like Jamie, Sam, and Arianne receiving specific praise for their exceptional service. This app is considered a valuable tool for improving marketing efforts and customer interactions.

Edited January 9, 2023

I was creating a pop-up for my store, when I realized I could do a custom CSS formatting, however on the live-chat service, Rivo was able to do this for me, completely free of charge, and provide other tips on improving my store. So.... 5/5 from me.

Quale
Australia
1 day using the app
TYDAL replied January 9, 2023

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

October 13, 2023

Very helpful people- I am just about to explore the possibilites. Chat was great and productive.

Shop im Picasso-Museum
Germany
1 day using the app
TYDAL replied October 16, 2023

So glad you found our support team helpful! Have fun exploring the app. If you have any questions, feel free to reach out anytime!
- Lea & Rivo Team

December 15, 2022

Mica was so helpful with removing logo and also shared some other things that I was not aware of. This is def be a go to.

Brittani E
United States
1 day using the app
TYDAL replied December 19, 2022

Awesome! Thank you so much for the 5-stars! 🌟 Much appreciated, Kevin

January 12, 2023

Great app, easy to use and customise. The customer service was very prompt and helpful. Would recommend!

lendropstudios
Australia
About 1 month using the app
TYDAL replied January 16, 2023

Thanks so much for the review! We'd like a chance to see how we could have made your experience a 5-Stars and any feedback you have for us. Or if we can help in any way, please feel free to let us know. Best regards, Kevin

March 2, 2022

Chat support was awesome, fast, and took care of helping me get it set up the way I wanted. Highly recommend.

MountainTab.com
United States
1 day using the app
TYDAL replied March 2, 2022

We're so happy to see that you had a 5-Star experience! Thanks so much for recommending us, and we're always striving to help you and your business succeed! ✨ Best wishes, Kevin

September 3, 2022

Maria was super helpful! The app is extremely easy to use and I like that the code populates right on the screen after the email is entered. Definitely recommend!

Litty Kitty Creations
United States
1 day using the app
TYDAL replied September 5, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

March 16, 2022

excelente aplicación muy completa, y la velocidad de respuesta del equipo de soporte ante cualquier consulta es inmediato y con muy buena disponibilidad de resolver todas las consultas que les hice

Sol Alpaca USA
Canada
1 day using the app
TYDAL replied March 16, 2022

¡Estamos muy felices de que estés disfrutando de nuestra aplicación y servicio al cliente! ¡Muchas gracias por los comentarios positivos y la evaluación! 🌟 Mis mejores deseos, Kevin

December 14, 2022

App is easy to use and covers all the bases for design. Real time support that is extremely helpful and friendly. Thanks Arianne.

TOOT
United Kingdom
1 day using the app
TYDAL replied December 14, 2022

It's music to our ears that you are happy with our app and customer support! Your 5-star review is much appreciated! 😊 Thanks, Kevin

October 18, 2022

So far so good! Chat support was incredibly fast and helpful! I am able to use my brand colors and hopefully with a little css I can change to my brand fonts as well.

Saltwater Fix
United States
1 day using the app
TYDAL replied October 18, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin

October 23, 2022

Lance was very helpful and sooooooo nice!!!! He did everything for me ❤️ This App has a Great customer support I love it!!!!!!!

SleepRoyal
United States
1 day using the app
TYDAL replied October 24, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin