Reviews (4,659)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

July 20, 2022

One of the easiest pop up apps I’ve used! Paul was super helpful and such a fast reply! Super friendly and bubbly as well!

Lushandluxehair
New Zealand
About 11 hours using the app
TYDAL replied July 20, 2022

We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin

July 13, 2022

Giving 4 stars only because I just downloaded this app, BUT I am excited to see how it does! Customer service though, top-notch. Vicky was super helpful and answered all of my questions. Complimentary of my store and brand, and was very knowledgable. Off to a great start I would say!

Rustic Smoke Candle Co.
United States
14 days using the app
TYDAL replied July 18, 2022

Hi, Rustic Smoke Candle Co. team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience, so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please feel free to send us a message.
Best regards, Kevin

December 15, 2022

Mica was very helpful in helping me with setting up the Rivo app on my website. I thank you for the beautiful app.

Centennial Furniture
Australia
About 11 hours using the app
TYDAL replied December 19, 2022

Thank you so much for the feedback and 5-Stars! We're so glad we were able to help with the setup process. 🤩 Let us know anytime if there's anything else we can do. We are always happy to assist you! Much appreciated, Kevin

May 15, 2023

I think this app is really great, very simple and easy to use, and Arianne's customer service is very attentive to me, I really love this app and recommend it.

sisi jewelry
China
About 11 hours using the app
TYDAL replied May 16, 2023

Thank you for the kind words! Happy to hear that you found it simple and easy to use. We're also glad to hear that our team provided excellent customer service. We hope you continue to enjoy using our app! - Lea, Rivo Support Manager

December 15, 2022

I would recommend this app for users in the future as it is a very useful tool, giving shoppers or site visitors a chance to share there information if finding a subscription option on your page isn't very easy. If you're put in touch with Pete, I know you won't be disappointed as he is very nice and helpful with anything you need. He was also able to offer me a couple of very helpful tips for our store to make it look more professional.

Gene and Lizzy
United States
About 10 hours using the app
TYDAL replied December 19, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! If there's anything else we can help you with, just let us know. Cheers to success to you and your business! All the best, Kevin

April 11, 2022

Easy to install, simple to use and excellent customer service from Ryan. I would recommend this app.

Vybra Solutions
United Kingdom
About 10 hours using the app
TYDAL replied April 11, 2022

Thank you so much for the positive review and for recommending us to the Shopify community! 🎉 Much appreciated, Kevin

April 12, 2022

Arianne is extremely responsive and helpful right from the beginning. I am looking forward to working with her again! Highly recommend

Atelier Luciné
Bulgaria
About 10 hours using the app
TYDAL replied April 12, 2022

Your kind words mean the world to us! Thank you so much for the 5-stars and for recommending us! 🤩 All the best, Kevin

February 8, 2023

The customer service is outstanding, Arianne went above and beyond to help me with anything and everything! Very worth!

The Shop Stan
United States
About 10 hours using the app
TYDAL replied February 9, 2023

Your kind words and positive feedback mean the world to us! Thank you so much for the review and we are always happy to help any time. ✨ Best wishes, Kevin

October 1, 2022

Best customer service, they have supported me in every request!
I will use this app and i hope they will keep the service fast and good!

Createeva
Italy
About 10 hours using the app
TYDAL replied October 3, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Best regards, Kevin

November 29, 2022

I'm setting up the app now, but it has all the features I was looking for. Plus Pete helped me immensely getting it set up and even told me a few unrelated things to help improve my website. 10/10

customtopomaps
United States
About 10 hours using the app
TYDAL replied November 29, 2022

Awesome! We truly appreciate you choosing our app and are so grateful for your positive feedback and review! If any questions come up or if we can help in any way, feel free to let us know. ✨ Best wishes, Kevin