Reviews (4,659)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for effectively building mailing lists and capturing customer emails, often through offers like a 10% discount. It's praised for easy installation, robust customization options, and seamless Shopify integration. The app also features detailed analytics and supports custom CSS. Merchants appreciate the quick performance and responsive customer support, which efficiently resolves issues and offers valuable business insights.

August 18, 2023

Jel was AMAZING! She went above and beyond to help me configure my widget the way I needed it. There are a few limitations to the app, that I hope Rivo will work on soon, but overall I am very happy with the customer service. UX/UI so that help is more obviously available would be great.

Circular Bodies
United States
About 3 hours using the app
TYDAL replied August 22, 2023

Thank you so much for the amazing review! 🙌 We're glad we could help you configure your widget to your liking. We truly appreciate your feedback on the app, and we'll definitely work on improving them. Thanks again for your support!
- Lea & Rivo Team

June 17, 2022

Very friendly and helpful in setting it up. Lance was very responsive. Although there aren't many options on layout, the program is easy to set up. It's a good option for a free app.

Bootleg Bourbon Balls
United States
About 3 hours using the app
TYDAL replied June 17, 2022

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars and for using our app! 🌟 Best wishes, Kevin

June 19, 2022

Maria is very helpful and polite. She fulfilled all my needs. she help me customize my pop up and find a free app

ZeroAM
United States
About 3 hours using the app
TYDAL replied June 20, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 🚀 Thanks, Kevin

June 20, 2022

this is very good App also best support i used this app to many time I'm so happy this app help me to grow my business

Disc It
United States
About 3 hours using the app
TYDAL replied June 20, 2022

Wonderful! So glad our app helped your business to skyrocket! 🚀If you ever need anything, we are always here for you. All the best, Kevin

March 23, 2022

Easy to setup in just a few minutes. Pop looks great on my website and seems to function well. Time will tell whether or not it helps me increase my leads. Customer service super friendly with the online chat working well. Betty was really helpful and helped me to get everything setup.

Money Market Store
United Kingdom
About 3 hours using the app
TYDAL replied March 25, 2022

Thank you so much for your detailed and thoughtful review! 😊 Let us know if we can help answer any questions at any time. Cheers, Katherine

May 6, 2023

Specifically, I want to thank you for helping me with the custom CSS feature.

Your team's expertise, responsiveness, and willingness to go above and beyond to ensure that my needs were met made all the difference. I am truly impressed with the level of service that you provided, and I appreciate your dedication to making your customers happy.

Thank you again for your outstanding service and for being such a pleasure to work with. I will not hesitate to recommend Rivo Popups to anyone in need of your services.

hdefier
United States
About 3 hours using the app
TYDAL replied May 8, 2023

Thank you so much for your kind words and recommendation! Your satisfaction is our top priority. It was a pleasure to work with you, and we are always here to help! - Lea, Rivo Support Manager

February 2, 2023

Got a great assistance on chat with Mica. Still working on the app, but it seems pretty easy to understand.

Vivaan Fine Jewels
United States
About 3 hours using the app
TYDAL replied February 2, 2023

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin

September 23, 2022

Super easy to use and design! Lance is great explaining the instruction and everything is set up in less than 5 minutes.

cali1850shop
United States
About 3 hours using the app
TYDAL replied September 26, 2022

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin

September 5, 2022

Great app and great customer service from Mica; her response was fast and she help remove the branding for us within a couple of minutes. 2 thumbs up!!

Zinus Malaysia
Malaysia
About 3 hours using the app
TYDAL replied September 5, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Much appreciated, Kevin

Edited March 20, 2023

I want to give a shout out to Andriane who helped me today with several things with my store. Fast response time Thanks Again, Adriane

Zach

U.S. Energy Rates
United States
About 2 hours using the app
TYDAL replied March 20, 2023

We're glad that we were able to provide you with fast and helpful assistance with several things related to your store. If there's anything else we can help you with, just let us know anytime.
Thanks, Kevin